Highly appreciated by customers for several years, including for its after-sales service, Polytropic has chosen to even further simplify reactive technical problem-solving thanks to a new remote support tool. The PolyConnect connected solution has evolved with its new trouble-shooting module.
New trouble-shooting module for even greater customer satisfaction
After installing the PolyConnect application on a smartphone or tablet, and once the heat pump is connected* (by Wi-Fi or 4G, depending on the model), professionals and pool owners have access when necessary to the documentary and/or diagnostic tool and are guided intuitively.
The purpose is to provide onsite technicians with a range of practical and easily accessible technical support tools. The diagnosis history is illustrated by specific examples and photos to help the professional analyse the situation to correct any malfunctions or to create an after-sales service file (e.g. to order a replacement part).
The WiFi box installed on the Inverter heat pumps
On their part, customers can manage their equipment with total autonomy when the hotline is not available. Polytropic thus meets a specific customer demand. An error message or an alert even enables the owner of the device to identify or anticipate any potential problems before the pool water temperature is affected.
According to Fabrice GRANIER, Director of the Technical Hub at Polytropic: 'This tool, which is available in 4 languages, enables fast and more precise diagnosis and is designed to solve 80% of the possible cases for connected devices, thus even further improving customer service and satisfaction.'
* When this condition is met, the parts warranty is increased from 3 to 5 years.